Planned Maintenance In Progress

Updated a few seconds ago

We continuously monitor our service. Any issues will be posted here.

Description

We are planning to have a maintenance event to upgrade some of our underlying infrastructure for instances running in AWS and GCP. We do expect that all instances will be restarted at least once, but could be restarted more than once.

Components

Cloud API, Data API, Postgres, Website

Locations

Global, AWS us-east-1

Schedule

November 8, 2024 4:00AM - 8:00AM UTC



November 8, 2024 4:04AM UTC
[Update] We are starting node maintiance on all clusters in all regions in AWS and GCP. Your instance will restart a few times.

Cloud API




Planned Maintenance

Data API




Planned Maintenance

Postgres




Planned Maintenance

Website




Planned Maintenance

0

Upcoming Maintenances

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

History (Last 7 days)

Incident Status

Degraded Performance


Components

Postgres


Locations

AWS us-east-1




November 7, 2024 6:22PM UTC
[Investigating] We are currently investigating an issue with our back end data-plane that handles updating and creating new instances.

November 7, 2024 6:59PM UTC
[Investigating] We are seeing some recovery now, but we are still investigating what happened.

November 7, 2024 7:22PM UTC
[Resolved] The issue is now resolved. We found an issue with an underlying AWS EC2 node. This EC2 instance had several critical system services running on it, which was causing latency and connection issues. We moved the services to new nodes which resolved the connection issue. At this time we expect all new instances and updates to existing instances to be functioning normally again.